Returns & Refunds – Fiesta Factory Direct

Fiesta Factory Direct is an independent online retailer of genuine Fiesta® dinnerware and is NOT affiliated with, authorized by, endorsed by, or sponsored by The Fiesta Tableware Company.

We want you to love your Fiesta dinnerware. If something isn’t right, we’re here to help.

30-Day Return Policy

You may return new, unused items within 30 days of delivery for a full refund.

To be eligible for a return:

  • Items must be in original condition, with all packaging and accessories intact

  • Items must not show signs of use, scratches, or damage

  • Proof of purchase (order number or email) is required

Non‑returnable items:

  • Final sale or clearance items

  • Gift cards

  • Products purchased from other retailers

Return Shipping Costs

All orders ship free to the U.S. and Canada. For returns:

 
 
Scenario Who Pays Return Shipping?
Return is our error (wrong item, defective on arrival) We cover the cost — we’ll provide a prepaid shipping label
You changed your mind You are responsible for return shipping costs

Since all orders ship free, no original shipping charges will be deducted from your refund.

We recommend using a trackable shipping method with insurance. We are not responsible for returns lost in transit.

Damaged or Defective Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or is the wrong product:

  1. Contact us within 5 days of delivery.

  2. Include your order number and clear photos of the issue (product + packaging).

  3. We will arrange a replacement or issue a full refund (including original shipping) at no cost to you.

How to Start a Return

  1. Contact us with your order number and the item(s) you wish to return.

  2. We will reply within 1 business day with a return authorization and instructions.

  3. Pack the item(s) securely in the original packaging.

  4. Ship the item(s) back to us using a trackable shipping method.

  5. Once we receive and inspect your return, we will process your refund within 5–7 business days.

Please do not send returns without contacting us first. Unauthorized returns may not be processed.

Return Address (for returns – please contact us first for authorization):

Fiesta Factory Direct
9355 Sumner Lake Blvd
Manassas, VA 20110
United States

Refunds

Once your return is received and inspected, we will notify you by email.

  • Refunds are issued to your original payment method

  • We will process your refund within 5–7 business days after we receive and inspect your return

  • Please allow 2–4 weeks for the refund to appear in your account. This includes our processing time and the additional time required by your bank or credit card company to post the refund to your account

  • Original shipping charges are non-refundable (we do not charge for original shipping — all orders ship free)

Late or missing refunds? If you haven’t received your refund after 4 weeks, first check with your bank or credit card company. Then contact us.

Exchanges

We do not offer direct exchanges at this time. If you need a different color or size, please return the original item for a refund and place a new order.

Return Policy vs. Warranty

 
 
Issue When to Use Timeframe
Changed your mind Return Policy 30 days from delivery
Manufacturing defect Warranty Contact us for assistance
Shipping damage Return Policy 5 days from delivery

For manufacturing defects discovered after normal use, please see our [Warranty Information] page.

Fiesta Factory Direct – Independent retailer of genuine Fiesta® dinnerware.

Fiesta Factory Direct is an independent online retailer of genuine Fiesta® dinnerware and is NOT affiliated with, authorized by, endorsed by, or sponsored by The Fiesta Tableware Company. Fiesta® is a registered trademark of The Fiesta Tableware Company. All product names, logos, and brands are property of their respective owners.

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  2. 删除所有联系方式：移除所有邮箱地址（[email protected]）、电话号码和具体工作时间。

  3. 更新退货地址：将地址替换为您提供的新地址（9355 Sumner Lake Blvd, Manassas, VA 20110, United States）。

以下是修改后的完整文本内容，您可以直接复制使用。

Returns & Refunds – Fiesta Factory Direct

Fiesta Factory Direct is an independent online retailer of genuine Fiesta® dinnerware and is NOT affiliated with, authorized by, endorsed by, or sponsored by The Fiesta Tableware Company.

We want you to love your Fiesta dinnerware. If something isn’t right, we’re here to help.

30-Day Return Policy

You may return new, unused items within 30 days of delivery for a full refund.

To be eligible for a return:

  • Items must be in original condition, with all packaging and accessories intact

  • Items must not show signs of use, scratches, or damage

  • Proof of purchase (order number or email) is required

Non‑returnable items:

  • Final sale or clearance items

  • Gift cards

  • Products purchased from other retailers

Return Shipping Costs

All orders ship free to the U.S. and Canada. For returns:

 
 
Scenario Who Pays Return Shipping?
Return is our error (wrong item, defective on arrival) We cover the cost — we’ll provide a prepaid shipping label
You changed your mind You are responsible for return shipping costs

Since all orders ship free, no original shipping charges will be deducted from your refund.

We recommend using a trackable shipping method with insurance. We are not responsible for returns lost in transit.

Damaged or Defective Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or is the wrong product:

  1. Contact us within 5 days of delivery.

  2. Include your order number and clear photos of the issue (product + packaging).

  3. We will arrange a replacement or issue a full refund (including original shipping) at no cost to you.

How to Start a Return

  1. Contact us with your order number and the item(s) you wish to return.

  2. We will reply within 1 business day with a return authorization and instructions.

  3. Pack the item(s) securely in the original packaging.

  4. Ship the item(s) back to us using a trackable shipping method.

  5. Once we receive and inspect your return, we will process your refund within 5–7 business days.

Please do not send returns without contacting us first. Unauthorized returns may not be processed.

Return Address (for returns – please contact us first for authorization):

Fiesta Factory Direct
9355 Sumner Lake Blvd
Manassas, VA 20110
United States

Refunds

Once your return is received and inspected, we will notify you by email.

  • Refunds are issued to your original payment method

  • We will process your refund within 5–7 business days after we receive and inspect your return

  • Please allow 2–4 weeks for the refund to appear in your account. This includes our processing time and the additional time required by your bank or credit card company to post the refund to your account

  • Original shipping charges are non-refundable (we do not charge for original shipping — all orders ship free)

Late or missing refunds? If you haven’t received your refund after 4 weeks, first check with your bank or credit card company. Then contact us.

Exchanges

We do not offer direct exchanges at this time. If you need a different color or size, please return the original item for a refund and place a new order.

Return Policy vs. Warranty

 
 
Issue When to Use Timeframe
Changed your mind Return Policy 30 days from delivery
Manufacturing defect Warranty Contact us for assistance
Shipping damage Return Policy 5 days from delivery

For manufacturing defects discovered after normal use, please see our [Warranty Information] page.

Fiesta Factory Direct – Independent retailer of genuine Fiesta® dinnerware.

Fiesta Factory Direct is an independent online retailer of genuine Fiesta® dinnerware and is NOT affiliated with, authorized by, endorsed by, or sponsored by The Fiesta Tableware Company. Fiesta® is a registered trademark of The Fiesta Tableware Company. All product names, logos, and brands are property of their respective owners.